Privacy Policy
Here's the short version: we collect only what we need to respond to you, we never sell your personal information, and we only text you about the request you started — reply STOP anytime to opt out. The full details are below.
1. Information We Collect
We collect the information you give us directly — your name, phone number, email address, service address, and the details of your request — when you contact ReachFlow, request a quote, or book a service. We also automatically collect basic technical data such as your IP address, device type, and the pages you visit, through standard web analytics.
2. How We Use Your Information
We use your information to respond to your inquiry, prepare quotes, schedule and provide services, process payments, send appointment and follow-up messages, and improve our website. We do not use your information to make automated decisions that produce legal effects about you.
3. Text Messages & SMS
When you provide your phone number, you agree to receive text messages from ReachFlow about your inquiry, quote, appointment, or service. Message frequency varies based on your activity. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance.
We will never sell or share your phone number or your SMS consent with third parties for their own marketing. Opting out of texts will not affect any other service we provide to you.
4. How We Share Information
We do not sell your personal information. We share it only with the service providers who help us operate — such as our scheduling, payment, and messaging platforms — and only to the extent they need it to do their work for us. We may also disclose information when required by law.
5. Cookies & Analytics
Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. You can control cookies through your browser settings; disabling them may affect some features.
6. Data Retention & Security
We keep your information only as long as needed to provide our services and meet our legal and accounting obligations, then delete or anonymize it. We use reasonable administrative and technical safeguards to protect it, though no method of transmission over the internet is completely secure.
7. Your Rights & Choices
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing messages at any time. To exercise any of these rights, contact us using the details below and we will respond promptly.
8. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
9. Changes to This Policy
We may update this policy from time to time. When we do, we will revise the “last updated” date at the top of this page, and we will note any significant changes clearly.
10. Contact Us
Questions about this policy or your information? Reach ReachFlow at hello@reachflow.solutions or hello@reachflow.solutions, or write to us at Las Vegas, Nevada, Las Vegas, NV.
